虎嗅

Inspections, returns, and scandals: Are freight forwarders no longer able to handle these issues effectively?

原文:查验、退运、爆雷,货代卷不动了?

Summary of Key Points

The cross-border logistics industry, particularly small and medium-sized freight forwarding companies, is facing a critical crisis: on one hand, there is their fragile business model based on self-financing and misaligned payment terms; on the other hand, there is the sudden tightening of global regulations, especially by U.S. customs, which has rendered the old "double-clearance and tax-payment" arrangement ineffective. Many freight forwarders have collapsed, leading to a period of industry consolidation. In the future, only those that are compliant and capable of managing risks will survive.

1. Collective Collapse of Freight Forwarders: Not an Accident, but a Symptom of Industry Illness

Recently, demand for payment from freight forwarders has become widespread. A small company that was established just three years ago lost over 10 million yuan after having 111 containers seized by U.S. customs and 38 returned, forcing it to seek payment from its clients to survive. This is not an isolated incident—at least 17 freight forwarders in Shenzhen have gone bankrupt in the first half of the year, five times the number from previous years.

Why has this happened so suddenly? The root cause is the accumulation of long-standing industry problems: there are too many freight forwarders (perhaps two to three hundred thousand in Shenzhen, more than the number of clients), leading to fierce competition. To attract clients, they have aggressively extended payment terms and even operated at a loss, resulting in extremely thin profits. This strategy, which worked in the past, has failed now due to stricter customs inspections and delayed payments from clients.

2. The High-Risk Nature of Self-Financing

The business model of freight forwarders essentially involves acting as intermediaries, paying for shipping, customs clearance, and trucking on behalf of sellers (which require immediate payment). They then collect payment from the sellers after the goods are delivered (which can take 30-90 days or even half a year). This misalignment of payment terms puts freight forwarders under immense financial pressure, similar to walking a tightrope.

The case of Yunhai Zhi Shang is a typical example: 3.8 million yuan in freight fees were lost on goods that had already been accepted, with total receivables amounting to 9 million yuan. Additional costs such as detention fees, deposits, and return shipping fees can easily wipe out all profits. Currently, the gross profit margin is only 3%-5% (compared to 20%-30% in 2019), and a single inspection can result in total losses.

3. Tightening Regulations: The End of the "Everything-Included" Model

In the past, freight forwarders offered a "double-clearance and tax-payment" service, where sellers only needed to deliver the goods, and the forwarders would handle customs clearance and taxes, sometimes even reducing the declared value to save costs. However, in 2026, U.S. customs took this approach seriously:

  • 5-H Special Review: The inspection rate increased from 3%-5% to over 30%, with immediate returns for any issues found without the chance for correction.
  • 9-H Inspection: Importers' qualifications (tax numbers, addresses) are now verified.
  • 2R Interception: Declaration data is checked before loading, and any discrepancies prevent the goods from being shipped.

Yunhai Zhi Shang likely used problematic customs bonds, which led to the inspection of all associated containers. The "low-price recruitment, problem-solving later" strategy is no longer effective, and freight forwarders no longer dare to guarantee everything.

4. Industry Consolidation: Competitiveness Lies in Risk Management, Not Low Prices

The industry is undergoing significant changes:

  • Leading Freight Forwarders Moving Towards Compliance: Companies like Dafeng Forest and Desu have stopped offering the "double-clearance and tax-payment" service and are now focusing on assisting with customs clearance, leaving the tax responsibilities to the sellers.
  • Buyers' Criteria for Freight Forwarders: They no longer solely consider price but ask about compensation in case of issues and the transparency of the entire process; stability has become more important than low costs.
  • Shift in Business Logic: The focus has shifted from simply transporting goods to managing risks—only companies that can handle importation, customs clearance, and financial matters effectively will survive.

In short, the cross-border logistics industry is no longer about who offers the lowest price; those who can manage risks effectively will be the winners.

5. Implications for Sellers: Changes in Inventory Preparation and Freight Forwarder Selection

Sellers also need to adapt:

  • More Cautious Inventory Planning: Those who have repeatedly faced issues are pausing new inventory purchases to avoid missing the peak shipping season.
  • More Selective Freight Forwarders: They are now checking whether forwarders have their own overseas warehouses, complete customs clearance capabilities, and what compensation is available in case of problems, rejecting those that are not transparent.
  • Increasing Costs: Compliance-based customs clearance means higher taxes, which will affect sellers' profits, but it is better than having goods seized or freight forwarders going bankrupt.

In conclusion, the era of unregulated growth in cross-border logistics has ended, and compliance and risk management have become the new priorities for both freight forwarders and sellers. Adaptation to these changes is essential for survival in this industry.