虎嗅

After the collective “name change” in intelligent driving marketing, have the gaps in consumer perception been filled?

原文:智驾营销集体“改名”之后,消费者认知的坑填好了吗?

Summary of Key Points

Recent fatal accidents involving intelligent driving assistance have exposed consumers' confusion regarding the concepts of "assisted driving" and "autonomous driving"—this confusion is essentially due to car manufacturers' long-term misleading marketing practices that have exaggerated the capabilities of these technologies. Currently, all mass-produced vehicles offer assisted driving features at levels L2 or below, which still require the driver to take full control at all times. True autonomous driving (at levels L3 and above) is still in the testing phase. With the introduction of regulatory policies (such as mandatory data recording and standardized advertising language), car manufacturers are beginning to adjust their marketing strategies. However, to completely resolve this issue, it will require a concerted effort from three parties: correcting consumer perceptions, advancing technology, and establishing industry safety guidelines.

Detailed Analysis

#### 1. Frequent Tragedies: Mistaking "Assisted" for "Autonomous"

The common factor in these recent accidents is that drivers disengaged their hands from the wheel while using assisted driving features, leading to collisions. For example, in the Ruijin accident, Zhang activated the assisted mode but then let go of the steering wheel, resulting in a collision with a faulty truck; in the Chizhou accident, the driver crashed into a guardrail and the vehicle caught fire; in the Hengyang accident, the driver was distracted and drove into a construction area. The root cause of these tragedies is that consumers mistakenly believe assisted driving is equivalent to autonomous driving, thinking that the system can handle everything on its own.

According to national classification standards, all mass-produced vehicles' assisted driving features fall under levels L0-L2: Level 0 is purely manual (with only warnings), Level 1 provides assistance with speed control or steering (such as cruise control), and Level 2 offers both speed and steering assistance (such as highway following and lane maintenance). However, the driver must remain fully attentive and ready to take over at any time. True autonomous driving (Level 3 and above) allows the system to handle all aspects of driving, but such systems are currently only available in test areas or for Robotaxi services and have not yet become widespread in passenger cars.

#### 2. Confused Concepts: Car Manufacturers Purposefully Blurring the Lines

Why do consumers get confused? It's because car manufacturers have been misleading in their marketing efforts. To attract attention, many have labeled Level 2 assisted driving as "fully autonomous" or "driverless driving," even claiming that drivers can completely relax while the system operates the vehicle. For instance, some new entrants in the market claim their systems are "quasi-L4," and Tesla once referred to its technology as "full autonomous driving." As a result, consumers think they are buying an autonomous vehicle when, in reality, they are getting an assisted system for which they are still responsible in case of an accident.

#### 3. Regulatory Action: Curbing Misleading Marketing

There has been a lack of regulation in this area until now, but things are changing. Since 2024, a series of policies have been implemented:

  • National Standards: For example, the "Autonomous Driving Data Recording System" was introduced in August (to be implemented by 2026), requiring vehicles to install devices similar to flight recorders that record system status and driver behavior, making it clear who is responsible in case of an accident.
  • Local Legislation: Beijing's "Autonomous Driving Vehicles Regulations," effective in April 2025, explicitly prohibit misleading advertising, with penalties for false claims.
  • Car Manufacturers' Adjustments: Tesla has rebranded its technology as "assisted driving" and clearly states that the driver must always hold the steering wheel. Other companies have removed claims of "driverless driving" from their promotions and now display alerts on the screen reminding drivers to keep their hands on the wheel when assisted features are activated.

#### 4. Future Challenges: Addressing Perceptions, Technology, and Industry Standards

Although regulations have been improved, the problem is not yet completely resolved. Three key areas need attention:

  • Consumer Awareness: Over 60% of users disengage their hands from the wheel while using assisted driving, and nearly 30% use their phones during this time. It is essential to continue educating consumers about the limitations of assisted driving and emphasize that the driver remains fully responsible for safety.
  • Technological Improvement: Current Level 2 systems have limitations, such as being prone to errors in construction zones or bad weather conditions. Car manufacturers need to be honest about these limitations and invest in research and development to enhance technology.
  • Industry Standards: Some companies are still exploiting loopholes in the regulations (e.g., claiming their systems are "quasi-autonomous"). Regulators need to enforce stricter penalties, ensuring that consumer safety is prioritized. In the short term, sales may rely on marketing, but in the long run, customer trust depends on safe products.

In conclusion, assisted driving is a valuable technology that can reduce fatigue and prevent accidents. The issue lies in the exaggerated marketing of these features. As long as users use them properly (with their hands on the wheel and eyes on the road), the technology can truly enhance driving safety.

A Reminder for Consumers

When using assisted driving, do not let go of the steering wheel and keep your eyes on the road—your attention is the most reliable safeguard against accidents.