虎嗅

A Michelin Three-Star Restaurant Decides to Renovate After Ten Years in Operation

原文:一家米其林三星餐厅,开业十年后决定重装

Summary of Key Points

After its renovation, the renowned Singaporean fine-dining restaurant Odette has not lost its French culinary roots. Instead, through adjustments in space design, dining duration, menu fusion, service approach, and team management, it has transformed what was once a rather formal and exclusive establishment into a more approachable, flexible, and warm place. While retaining classic dishes and professional standards, the restaurant now caters to a variety of customers—whether they are time-pressed office workers or ordinary people celebrating with savings. It also places great emphasis on the happiness of its staff and teamwork, ultimately returning to the essence of being a place that brings smiles and delicious food.

Detailed Analysis

1. Space Renovation: Every Seat Is the Star

Before the renovation, Odette’s seating arrangement had distinct advantages and disadvantages, leading to frequent requests for seat changes from customers. Now, all seats have been designed to be the best possible: the space-consuming bar has been removed in favor of comfortable sofa-style seating, the tablecloths are shorter to prevent dragging on the floor, and the lighting is soft and even. More importantly, four glass doors have been installed to create visibility between the dining area and the kitchen, allowing customers to see the chefs working, the dishes being prepared, and even the movement of staff. This change isn’t for show; it aims to make the kitchen less of a hidden backstage and more of an integral part of the dining experience, reducing the sense of distance and creating a warmer atmosphere.

2. Flexible Dining Duration: High-Quality Meals in Less Time

In the past, fine-dining restaurants often made customers wait for hours. Odette has now shortened lunch to 90 minutes (with five dishes) and dinner to 70 minutes (with seven dishes), while maintaining a more balanced pace. This isn’t just about reducing the number of dishes; it’s about reorganizing the kitchen’s workflow and managing service times in the front desk area. For example, the core flavors of the dishes are retained, and unnecessary explanations are minimized without making customers feel rushed. Additionally, the menu has been streamlined, but more options have been added, such as a cart offering over 20 types of cheeses (described in vivid ways to help customers make choices) and non-alcoholic drinks that are just as “appealing” as wine. Customers can decide for themselves whether to include these extras to meet their preferences.

3. Menu Fusion: French Essence with Asian Influences

Odette remains a French restaurant, but Chef Julien, having lived in Singapore for 15 years, is influenced by local flavors like rice, dumplings, and spicy crab. For instance, the Norwegian king crab is served with French Bearnaise sauce and steamed crab legs, as well as fried buns filled with slow-cooked spicy crab meat (an Asian preparation). The Hokkaido scallops are glazed with yuzu pepper (an Asian seasoning) and paired with French yogurt and caviar (the caviar adding a touch of sweetness to balance the seafood’s flavor, not just for the sake of sophistication). This fusion isn’t about mechanically combining ingredients; it’s about making French cuisine more light, enjoyable, and authentic—dishes that are unique to Odette in Singapore.

4. Flexible Service: Chefs Serve Personally, and Teamwork Matters More Than the Chef’s Image

At Odette, chefs now step out of the kitchen to introduce the dishes they have prepared, as no one understands them better than the person who made them. The front desk service is also more flexible; if customers are in a hurry, things are accelerated, and if they want to chat, there’s plenty of time for that. Team management is highly considerate: with 50 staff serving 40 guests from over ten countries, attention is paid to rest times, salaries, and training (which includes not only cooking skills but also understanding customer needs). The restaurant’s website even lists all the employees’ names. Julien emphasizes “we” rather than “I,” highlighting that fine-dining is no longer just about the chef; it’s the result of a team effort.

5. Returning to the Essence: A Place for Happiness, for Both Customers and Staff

Julien reminds us that the word “restaurant” originally meant “a place to restore strength.” At Odette, the focus is on taking care of people—whether customers are wealthy or have saved for a special occasion, they can enjoy a comfortable meal. The staff works in a happy and equal environment (no longer working 100 hours a week under pressure). The restaurant retains classic dishes (like the mushroom tea and pigeon that regulars request) while introducing new elements to attract younger customers. Ultimately, Odette exists not to pretend to be exclusive but to create a place where everyone, both guests and staff, can leave with a smile.

These changes don’t undermine Odette’s premium reputation; they make it more relatable and realistic, maintaining professional standards while addressing the needs of its clientele. It has become a truly great restaurant where customers recognize its signature dishes and feel the warmth and teamwork that define its atmosphere.